All Collections
Errors and troubleshooting steps
“Error validating access token: The user has not authorised application”. What should I do?
It says “Access lost” next to my ad accounts, what should I do?
I saw a pop-up “csrf_detected”, what does it mean?
Error “You cannot access the app till you log in to www.facebook.com and follow the instructions given.” What should I do?
I wanted to change my subscription and received this message “You cannot release a subscription schedule that is currently in the canceled status. It must be in not_started, active status to be released”
“An unexpected error has occurred. Please retry your request later.” What does it mean?
I tried to pay but received “No such source” error, what should I do?
"The rule can be applied to a max of 2000 items on each ad account."
“Ad set budget cannot be changed as it is defined on campaign level.”
“Facebook couldn't retrieve data for items and returned an error - the rule didn’t trigger action”
“An unexpected error has occurred. Please retry your request later.”
“An unknown error has occurred”
“Failed to copy entity! AppID not configured for custom events: Specified appID either not an app, or no custom app events have been invoked for it.”
“User does not have permission for this action: The user does not have permission for this action”
“Failed to copy entity! (#613) Calls to this api have exceeded the rate limit”
“Failed to copy entity! You can't use targeting_optimization with values, conversions, or app events as optimization goals in campaigns with a conversion objective...”
“Failed to copy entity! Ad account does not have access to Instagram account: The ad account does not have access to this Instagram account. Please use an authorized Instagram account or assign an ad account to this Instagram account first”
“Failed to copy entity! Terms not accepted: You may not run leads ads until your Facebook page has accepted Facebook's leads generation terms”
"Your access to advertisements is restricted: You no longer have permission to use Facebook products to advertise. You cannot serve ads, manage advertising resources, or create a new ad or new business accounts"
"#100 Missing permissions"
"Failed to copy entity! Maximum Number of Ads Reached: Your account has reached the maximum number of ads allowed. Please delete some of your older ads"
My sheet is active but I see this error in the logs “Google Sheet file was deleted or access to it was lost”
“No permission to access this profile: You don't have required permission to access this profile”
"Not Authorized for This Type of Ad: You haven't been authorized to run ads about social issues, elections or politics"
“Can't boost post with id: X and type: carousel_album, because post objective is POST ENGAGEMENT”
“Some detailed targeting options have been removed: This ad group includes detailed targeting options that are either no longer available or unavailable when people are excluded from the audience...”
“This product can't be tagged on Instagram. Check your account settings and partner permissions and try again”
“Facebook error="Campaign Spending Limit Too Low: The campaign spending limit must be at least X for this currency”
“No Payment Method: Add a valid payment method to your ad account”
"To create or edit an ad with an uploaded customer list, please agree to the Custom Audience Terms at https://business.facebook.com/ads/manage/customaudiences/tos/?act=xxxxxxxxxxxx”
“Call-to-Action Button Is Missing: In order to optimize your ad for link clicks, you must include a call-to-action button in your ad creative. Please edit your ad and try again”
“Something went wrong” error
"The reel can't be boosted: Reels that use copyrighted music can't be boosted as ads"
"Max ad set number was reached"
"(#100) Objective X is invalid. Use one of: OUTCOME_LEADS, OUTCOME_SALES, OUTCOME_ENGAGEMENT, OUTCOME_AWARENESS, OUTCOME_TRAFFIC, OUTCOME_APP_PROMOTION"
"Campaign is not in active/pause" error in Post Boosting rules. How can I fix it?
My Instagram account isn't showing up in Post Boosting rules. How can I fix it?
"Account access credentials expired" error in Post Boosting. How do I fix it?